1. Scope of Work

The scope of work will be agreed in advance and may include branding, website design, design consultancy, or ongoing design support as discussed.

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Only the services outlined and agreed upon are included within the project fee. Any additional work requested outside the agreed scope will be discussed separately and may require additional fees and revised timelines.

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2. Project Timelines

Project timelines are estimates and depend on the agreed scope of work, timely communication, and the provision of required information and assets by the Client.

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Delays in communication, feedback, approvals, content, imagery, or other required materials may result in adjusted timelines. The Designer is not responsible for delays caused by circumstances outside of their control.

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3. Client Responsibilities

The Client agrees to provide accurate information, timely feedback, approvals, and all necessary content required for the project.

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The Client acknowledges that clear communication and active participation are essential to achieving the best possible outcome.

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The Client is responsible for reviewing all designs, content, copy, and deliverables carefully before approval.

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4. Revisions

Each project includes a set number of refinement rounds, which will be outlined at the start of the project.

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Refinements relate to adjustments made to the agreed concept or direction. Requests for entirely new concepts, significant changes in direction, or work outside the agreed scope are not included and may incur additional fees.

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Any additional revisions requested beyond those included within the project scope will be charged at the Designer's standard hourly rate.

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5. Payment Terms

Payment options include:

• Full payment upfront; or

• A payment plan consisting of:

  • 50% deposit to secure the booking

  • 50% balance due once branding concepts are approved or the website is signed off and ready for handover

 

Work will not commence until the initial payment has been received.

 

All invoices are payable within 14 days unless otherwise agreed in writing.

 

Final files, website publication, website transfer, or project handover will not take place until all outstanding invoices have been paid in full.

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6. Cancellations

If the Client cancels the project after work has commenced, any payments already made are non-refundable, as they cover time, research, strategy, design development, and work completed to that point.

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If cancellation occurs before the agreed project start date, any payments made will be refunded in full.

 

The Designer reserves the right to pause, suspend, or terminate a project if payment terms are not met, communication breaks down, or the Client breaches the terms of this agreement.

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7. Ownership & Intellectual Property

Upon receipt of full payment, all final approved design assets created specifically for the Client under this agreement, including logos, brand assets, illustrations, approved website designs, and supporting visual elements, will be assigned to the Client.

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The Client will have full ownership and usage rights of these final approved assets, including the right to use, reproduce, adapt, trademark, and apply them across future marketing, packaging, digital, and printed materials.

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The Designer retains ownership of all preliminary concepts, unused design directions, working files, draft materials, research, strategy documents, design processes, and exploratory work created during the project.

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Editable source files relating to approved final designs may be supplied where agreed as part of the project scope.

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Any third-party assets, software, stock imagery, templates, or fonts remain subject to their respective licensing agreements and are not transferred as part of this agreement.

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8. Confidentiality

The Designer agrees to keep all project information, business information, concepts, and materials confidential prior to the Client's official public launch unless otherwise agreed in writing.

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This confidentiality obligation does not apply to information that is already publicly available or becomes publicly available through no fault of the Designer.

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The Designer may showcase completed work within their portfolio, website, social media, marketing materials, and promotional activities following the official launch of the Client's brand, website, product, or service.

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9. Font Licensing

Professional fonts may be used during the design process under the Designer's licence.

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Font licences are typically issued on a per-user or per-business basis. The Client is responsible for reviewing licensing requirements and purchasing any licences required for ongoing commercial use.

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The Designer accepts no responsibility for licensing breaches resulting from the Client's use of fonts after project completion.

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10. Approval & Sign-Off

The Client is responsible for carefully reviewing all concepts, designs, content, and deliverables prior to approval.

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Once approval has been provided, responsibility for any errors, omissions, spelling mistakes, factual inaccuracies, content issues, or design decisions transfers to the Client.

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Any amendments requested after approval may be subject to additional fees and revised timelines.

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11. Client-Supplied Content

The Client confirms that any content, imagery, logos, trademarks, copy, documents, photography, or other materials supplied for use within the project may be legally used and do not infringe the rights of any third party.

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The Designer accepts no liability for claims, disputes, or legal action arising from materials supplied by the Client.

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12. Trademark, Domain & Name Availability

Unless specifically agreed in writing, the Designer does not undertake trademark searches, company name checks, domain availability searches, or legal intellectual property investigations.

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Responsibility for ensuring the availability and legal use of any chosen business name, trademark, slogan, or brand identity remains with the Client.

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13. Website-Specific Terms (Where Applicable)

Websites are built on Wix unless otherwise agreed.

Website hosting, domain registration, third-party integrations, premium applications, email services, stock imagery, and ongoing platform subscriptions are not included unless agreed in writing.

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The Designer will correct any technical issues directly relating to the original website build that are reported within 14 days of handover.

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Ongoing maintenance, content updates, security management, platform updates, SEO performance, backups, monitoring, technical support, or future development work are not included unless agreed separately.

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The Designer is not responsible for the performance, availability, functionality, pricing, security, outages, or future changes made by Wix or any third-party service provider.

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14. Project Inactivity

If the Client becomes unresponsive or fails to provide required feedback, approvals, content, or information for a period of 60 consecutive days, the project may be deemed inactive and closed.

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Should the Client wish to resume the project after this period, additional fees, revised timelines, or rebooking may be required depending on availability.

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15. Results Disclaimer

The Designer provides professional design, branding, and website services but does not guarantee specific commercial outcomes.

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The Designer makes no guarantee regarding business growth, sales increases, lead generation, customer acquisition, marketing performance, search engine rankings, social media growth, or any other commercial result arising from the completed work.

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16. Limitation of Liability

The Designer will provide services with reasonable skill, care, and professional judgement.

To the fullest extent permitted by law, the Designer shall not be liable for any indirect, incidental, special, consequential, or financial losses arising from the use of the completed work, including but not limited to loss of profits, loss of business, loss of opportunity, reputational damage, or loss of data.

The Designer's total liability under this agreement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim.

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Nothing within this agreement limits liability where such limitation would be unlawful under the laws of England and Wales.

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17. Governing Law

This agreement is governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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Acceptance

By signing this agreement, making payment, or otherwise instructing LJ Design Co to proceed with the project, the Client confirms that they have read, understood, and agreed to the terms set out above.